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osegoatlhe O

1 reviews | Active since Feb 2017

13 May 2019, 09:20

FNB Legal department Nightmare

I was under debt review for about a year, after missing some payments (Issue with PDA) the review was canceled and I had to pay FNB directly, I stuck to the new arrangements and paid off all accounts in a year as I was paying more than the agreement.

I have since received a settlement letter for 3 of the accounts however have been struggling to get a settlement letter for the FNB Credit Card.

Every time I call I am being passed over between Card Collections and Debt Review then after hours on the phone I am referred to Legal, who are never available, I found myself holding for longer than 40mins without an answer, this has gone on for over 3 weeks now.

I have since had money mistakenly deposited into this FNB Credit Card account, I need the transactions reversed into my check account but again, the matter is being referred to the UNAVAILABLE Legal department.

The same bank has not been updating the credit bureaus with my payment details as they reflect that I have still not been making payments.

I need to be taken out of this nightmare as it has a huge blob on my financial wellbeing.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply13 May 2019, 11:10
Official
Good Day,

Thank you for taking my call earlier. 

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention. 

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued. 

I have referred the matter to the relevant department who will provide feedback. 

Once again, I do apologise for the inconvenience and frustration caused. 

Regards, 

Hello Peter Complaints Team 

***
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osegoatlhe O's update14 May 2019, 10:46
Reviewer Update
I have been contacted by the complaints department and the collections since this review, they all again referred the matter to legal, and 24 hours later there has been no word from them, I tried calling the first time 8mins in (holding) call got cut, I called again some minutes later, now I have been holding for over 25mins. I got through after that, the lady that assisted on the phone(from legal) then referred me to another team. I will be in contact with them via email as she iterated that the team has a 3 day turnaround time. I will update again in 3 working days. (friday, May 17th 2019)