rR
rjmarx R

1 reviews | Active since May 2017

18 May 2017, 09:21

FNB Legal - ******

<p>I have an arrangement with FNB legal that a certain amount goes towards my credit card each month. The amount was deducted from my account on 03 May 2017 this month. I was paid by my company a certain amount for living out allowance. As soon as FNB legal noticed there was money they took the monthly installment again.</p> <p>When I phoned to rectify the problem a certain Mr Leonard was not available for the second day. Nobody can help me. A Mr Anton was rude and put the phone down wile I was still talking. This is not the first time they take double payments. I needed that money to buy food. Now I dont have it. This is not fair. I have an agreement with FNB!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 May 2017, 10:09
Official

Good day Mr. riaan marx

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***