FNB Legal an Recoveries - non-existent service

FNB'S legal and recoveries card department is totally useless, I do not know why they call themselves even a department. I have tried since beginning of April to make an arrangement with them to settle an outstanding account. No response, no-no-one gets back to me. And try their support line, it is even worse, they don't take answer, there are always high call volumes and sometimes after holding on for 10 minutes you just get cut off.

Way to go FNB. I am sure this is going to continue bringing you business in future. Just pathetic, bad, non-non-existent service.