FNB LEGAL

In 2016, my husband and I app**** for FNB Legal. We were told that they help with law suits and more (practically do what the name says, help with anything that is legal). We initially used FNB Legal for our prenuptial contract (which went very smoothly), but not long after our wedding we got into an accident (October 2017) and the guy that drove into us disappeared. We called FNB about our situation and expected to be assigned to an attorney to help us with the case, in which they never acted, kept on saying that they will do it as soon as possible, but it's been 4 months now and we still didn't hear anything. Our situation is putting our lives at risk. We only have this one car and we really want to this situation to be solved. I am very unpleased with FNB and if this situation won't get solved soon, we'll go to a different bank. What else can we do ther than to call weekly to get FNB respond to us?!