FNB - Legal

Item: FNB (First National Bank)
Rating: 3
Author: Rudi Janse van Rensburg

I have been a client for the 20 odd years. And I was treated quite fairly and professionally and do not plan to close my account by any means.

I am just trying to obtain a clearance letter since April 2019 that my overdraft has been repaid, which in fact happened 5 years ago, but every time I send a mail I get a note that they will reply soon. The last mail was on 2 Sep. I did not receive a reference number from the auto reply.

Please let me know who I can contact to assist with this problem.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

18 Sept 2019, 10:15

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply18 Sept 2019, 10:15

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

RJvR

Rudi Janse van Rensburg's updateReviewer Update

18 Sept 2019, 10:17

I am wondering if I will ever get a reply from FNB other than an automated reply. Maybe it is because you don't owe them money or maybe they just don't care

RJvR

Rudi Janse van Rensburg's update18 Sept 2019, 10:17

Reviewer Update

I am wondering if I will ever get a reply from FNB other than an automated reply. Maybe it is because you don't owe them money or maybe they just don't care