FNB LEFT ME HOMELESS

Almost a year ago, I have lost my job and after a long period of job hunting, I have started a waiter job. During this time, my account went into arrears and eventually the account got handed over to their legal department, Blake & Associates. As soon as things escalated to this point, I have contacted them (both FNB and B&A) to make payment arrangements. Eventually, I have started a permanent job, whilst still doing the waiter job part-time until I can afford to stop. After making 3 times the negotiated and agreed to the installment, I even called to MAKE SURE that my salary will be available for me in order to pay rent (AND NOTHING ELSE). When my salary got paid into my account, all the money has disappeared into the arrears... I could not pay rent. Then I started. In tears, I called Blake and ass. and they told me to calm down and that it will be okay. They said FNB will grant me an overdraft facility (right after I have been handed over to lawyers, so credit score???). Then I called FNB and they said they will resolve this matter. Then silence. I called to follow up, they referred me around between a bunch of numbers. They eventually, I spoke to someone who told me to visit a branch and sort this out. Working 7 days a week, I arranged with my job to take the afternoon and go into the branch. After more tears and explaining every single detail, they gave me MORE numbers to call and referred me to the telephone. I called these numbers... ********** 003, supposedly "TD" is NEVER available or answering her phone. I ended up speaking to a lady who answered to this number: ********** 729 - She helped me the most, but also made GOLDEN empty promises. Once again, tears, and she told me that I am worrying too much and "overreacting". She got me through to MARCEL FERGUSON (Who doesn't give a single **** about FNB or his job). Marcel's number being ********** 282. This pathetic guy IGNORED my calls, rep**** to my mails in such a manner as to tell me to resolve my own issue.... Blake and associates never communicated my feedback/arrangements back to FNB to let them know that payment arrangements were in place. Eventually the agreement was that Marcel made notes onto my account, to let FNB know to GRANT me cash to pay my rent, meaning that although I work 7 days a week, I have to take the ONE off day I get once in a blue moon, and fetch the money. It got to a point where my landlord has notified me that if payment is not made by xx date, he will apply for eviction. I went in on the day that I have agreed to with Marcel, to fetch the finances. SO I went into the branch and AGAIN, they could not help me. Marcel did not make ANY notes and my issue was not resolved. Sitting at the branch, hand in hair, even more tears, they had me file a complaint electronically and even said that it is the most serious way of logging complaints. 3 days later, I still have not received ANY feedback. Eventhough the consultants promised me high and low that they would follow up from their side. In the meantime, I have mailed Marcel, but has received zero response. I have even tried to do the LIVE CHAT on the FNB App, but Perry Khumalo was too dumb to know what to do. So I explained to her exactly what she must do from her side and she STILL did not understand.

Today, I have received my eviction notice from my landlord, after almost 2 months of fighting to get things done right.... due to FNB and Blake&Associates, I am now house-free, moneyless and deposit-free.