EP
Elna P
1 reviews | Active since May 2011
23 Feb 2021, 18:56
FNB leaves me speechless with horror
FNB has been making ******** deductions against my cheque account for months. I have made payment arrangements for some of my accounts which I am not able to pay in full at the moment.
Notwithstanding the fact that there are payment arrangements in place, FNB still deducts the normal premium and on top of that, a penalty fee if the debit order cannot go through. So every month when I receive my pension (I am retired), FNB cleans out my account with ******** deductions. This month they left me with R 316.00 in my bank account.
I mailed my Private Banker immediately on the 19th he said he will arrange for the reversals. It is 23 February 2021 and there are still no reversals.
So what now FNB?
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Replies (2)EP
Elna P's updateReviewer Update
23 Feb 2021, 23:33I have just checked may bank account and there has been another edo collection attempt against an account that I have made a payment arrangement for. So another ******** penalty of R 110,00 is begin added to my bank account. Why would any client make a payment arrangement with FNB if there are going to edo collection attempts with subsequent penalties in any case. So how does it work FNB - the client makes a payment arrangement and pays the amount as agreed, FNB does a edo collection attempt and deducts a penalty fee. Can anyone see how absolutely wrong and ******* this is??
EP
Elna P's update23 Feb 2021, 23:33
Reviewer Update
I have just checked may bank account and there has been another edo collection attempt against an account that I have made a payment arrangement for. So another ******** penalty of R 110,00 is begin added to my bank account. Why would any client make a payment arrangement with FNB if there are going to edo collection attempts with subsequent penalties in any case. So how does it work FNB - the client makes a payment arrangement and pays the amount as agreed, FNB does a edo collection attempt and deducts a penalty fee. Can anyone see how absolutely wrong and ******* this is??
EP
Elna P's updateReviewer Update
26 Feb 2021, 02:34FNB is blatantly dishonest. I received a SMS from FNB on 25 February 2021 regarding payment of my personal loan as per my payment arrangement. I was unable to add the loan account number as per the SMS as a recipient, so I made the transfer into the loan account. When I logged onto my bank account a few minutes ago, FNB has made an edo collection for this account. This is the third ******** (*******) edo collection that was made by FNB in one week, for an account that I have a payment arrangement. I simply have no words for this absolute disgraceful conduct by a bank that is supposedly one of the leading banks in the industry.
EP
Elna P's update26 Feb 2021, 02:34
Reviewer Update
FNB is blatantly dishonest. I received a SMS from FNB on 25 February 2021 regarding payment of my personal loan as per my payment arrangement. I was unable to add the loan account number as per the SMS as a recipient, so I made the transfer into the loan account. When I logged onto my bank account a few minutes ago, FNB has made an edo collection for this account. This is the third ******** (*******) edo collection that was made by FNB in one week, for an account that I have a payment arrangement. I simply have no words for this absolute disgraceful conduct by a bank that is supposedly one of the leading banks in the industry.