Fnb leaves me no choice

Since last time the resolution department contacted me via email saying that the will contact the covid cash flow department but untill now nobody contacted me. I was on the 16 October at Somerset Mall branch almost two hours to try and solve the problem but even the lady tried her best but still the covid department refused to give me a detailed summary of how they get the 3 different amounts. Things went of my account this month and I tried to phone now. The number of the premier acc just rings and goes dead and customer service just takes me untill a certain point then the phone went dead. I tried my best with this bank so I busy filling in the form for the ombudsman. Sorry FNB you were good and one point but now your service is going down the drain. It will make me more happy if you phone me today and we solve this problem.