FNB leaves me hopeless.

I have been with FNB since I left school 10 years ago. I have recently undergone debt review due to loss of income after the lockdown. Because of this all my debit orders were supposedly cancelled, however, FNB are still debiting my account and they are aware of it. I contact my consultant daily and we perform conference calls with FNB employees who have access to my profile and can revert to me that my debit orders have indeed been cancelled and the debit order will be reversed. The problem is that this is ongoing for a month now, every time we query this issue I am told to wait another 24 - 72 hours for the refund to reflect in my account. I still have recieved absolutely nothing after numerous guarantees. I now have to pay double phone bills due to the fact that FNB took money out of my account that was meant for my vodacom account. I will now need to pay double phone bills excluding this months which I do not have the funds for.

I do not recommend opening account with FNB whatsoever because their lack of service is obvious, they’re quick to offer you loans, credit and advances but have no interest in assisting with the issues that they are inflicting.

After banking with them for 10 years and keeping my accounts paid up they cannot assist with the refund sum of R592.50, which to most is pocket change surely. I’m saying this, I do not work full time on a already reduced salary to be ******** by a company that keeps my earned finances from me, inflicting me with more debt.

I am now on a quest to switch banks. Thanks FNB for absolutely nothing.