FC
Francois C
1 reviews | Active since Sept 2022
25 Aug 2025, 17:11
FNB leaked other customers personal credit information to me
FNB just leaked another customers personal credit information to me via Email including their ID number, all their account numbers etc. When i inform FNB i have to wait 10 business days for a response! 1: I now know that this person was under debt review 2: I have their account numbers and ID number 3: How do I know you are not leaking my details out to other customers? 4: Now I have to wait another 10 days for my own Paid Up letter!
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Replies (4)FC
Francois C's updateReviewer Update
25 Aug 2025, 17:17From FNB - We are committed to addressing your matter within 5 business days, not 10 business days as per my review
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Francois C's update25 Aug 2025, 17:17
Reviewer Update
From FNB - We are committed to addressing your matter within 5 business days, not 10 business days as per my review
FC
Francois C's updateReviewer Update
27 Aug 2025, 08:51Update: No urgency in this matter from FNB. Not a phone call or anything. Just the normal generic message "We acknowledge receipt of your complaint". It shows a pattern of delay just like my other 3 open issues. It seems pointless dealing with FNB however POPIA doesn’t differentiate by scale, one client’s data exposed is legally a breach and must be treated seriously.
Please note that I have kept full evidence of this breach and FNB’s handling of it. If I do not receive proper confirmation and timely action with a phone call and written email, I will escalate this matter directly to the Information Regulator and reserve the right to raise it publicly with all news agencies and social media.
Please note that I have kept full evidence of this breach and FNB’s handling of it. If I do not receive proper confirmation and timely action with a phone call and written email, I will escalate this matter directly to the Information Regulator and reserve the right to raise it publicly with all news agencies and social media.
FC
Francois C's update27 Aug 2025, 08:51
Reviewer Update
Update: No urgency in this matter from FNB. Not a phone call or anything. Just the normal generic message "We acknowledge receipt of your complaint". It shows a pattern of delay just like my other 3 open issues. It seems pointless dealing with FNB however POPIA doesn’t differentiate by scale, one client’s data exposed is legally a breach and must be treated seriously.
Please note that I have kept full evidence of this breach and FNB’s handling of it. If I do not receive proper confirmation and timely action with a phone call and written email, I will escalate this matter directly to the Information Regulator and reserve the right to raise it publicly with all news agencies and social media.
Please note that I have kept full evidence of this breach and FNB’s handling of it. If I do not receive proper confirmation and timely action with a phone call and written email, I will escalate this matter directly to the Information Regulator and reserve the right to raise it publicly with all news agencies and social media.
FC
Francois C's updateReviewer Update
27 Aug 2025, 12:25Update: Received FNB Acknowledgment email of my complaint. The data breach is currently being investigated. 2/4 issues resolved and positively hoping the remaining two issues remains priority.
1: Data breach investigation
2: FNB check account balance dispute. Dormant Account with no overdraft facility accumulating R 11 000 in bank charges.
1: Data breach investigation
2: FNB check account balance dispute. Dormant Account with no overdraft facility accumulating R 11 000 in bank charges.
FC
Francois C's update27 Aug 2025, 12:25
Reviewer Update
Update: Received FNB Acknowledgment email of my complaint. The data breach is currently being investigated. 2/4 issues resolved and positively hoping the remaining two issues remains priority.
1: Data breach investigation
2: FNB check account balance dispute. Dormant Account with no overdraft facility accumulating R 11 000 in bank charges.
1: Data breach investigation
2: FNB check account balance dispute. Dormant Account with no overdraft facility accumulating R 11 000 in bank charges.
FC
Francois C's updateReviewer Update
29 Aug 2025, 11:10UPDATE: Successfully made contact with the Information Regulator to enquire about escalation procedures, awaiting further instructions.
FC
Francois C's update29 Aug 2025, 11:10
Reviewer Update
UPDATE: Successfully made contact with the Information Regulator to enquire about escalation procedures, awaiting further instructions.