1 reviews | Active since May 2012
FNB Lazy
I'm a private client, ********** transactions occur on my credit card. I reported these to the team who handle my account as the person who normally does was on leave.
Seven (7) days later I email the man who supplies the individual service, no reply. Please note according to the information given to me this person should be back from leave. 5 days from my email and no reply.
Its now 12 days from the transactions occurring and still no steps have been taken to rectify the problem.
Good day Leonard ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Leonard ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)