FNB Law on call, unbelievable bad

<p>I phoned the lady at the call center after I struggled to get their number at the first place, after joining them for 3 months already, they did not even send me a welcome pack with terms and condition nor numbers were I can get hold of them. I asked her a few questions about the product as I never received any details, she then told me that she has to make a note of my questions as is it prescribed. I was so shocked that I wanted to cancel, she then transferred me to another department who is canceling the policy. This lady then asked me the way I am canceling, so I said that I just asked a question regarding the product, all she said was yes we do not deal with anything prescribed. I mean really, she also spelled my name wrong and left some word out in my surname.</p> <p>This is bad, really bad. Now I must trust people like this to handle legal matters? </p>