FNB law on call terrible service

I called FNB's law on call department today after unsuccessfully trying to request assistance via email and was shocked by the repulsively rude attitude from the man who answered my call! He didn't ask how he might be of assistance or how he might transfer my call, no he asked me "what do you want"!! The lady I finally got through to (I have her name if FNB will even bother to address her personally) was just as unpleasant and told me she would call back soon. She never did. All I wanted is some advice regarding an ANC marriage contract. God forbid if I ever need serious assistance. I want this policy cancelled and all my premiums fully refunded. This is not the FNB I know.