FNB Law on Call stole from my bank account

Item: FNB (First National Bank)
Rating: 1
Author: tsholofelo N

Dear FNB Law On Call

I cancelled my services beginning of December. The agent i spoke to informed my that I shouldn't expect any debit orders and that my services has been cancelled. I normally get debited on the 20th of every month. To my suprice 20th December i was debited double R65 and R85 on the same day. I need to know why I was debited and even worse why i was debited twice. Please return my money back to my account and make sure that this mistake never happes again!!!!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

24 Dec 2018, 11:27

Good Day Miss Ncube,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***

FNB (First National Bank)'s reply24 Dec 2018, 11:27

Official

Good Day Miss Ncube,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***

tsholofelo N's updateReviewer Update

17 Jan 2019, 12:41

I am still waiting for my refund as promised by your agents. I was told this will be done within 7 working days. that was in December it's almost end of January and I'm still waiting.

tsholofelo N's update17 Jan 2019, 12:41

Reviewer Update

I am still waiting for my refund as promised by your agents. I was told this will be done within 7 working days. that was in December it's almost end of January and I'm still waiting.