FNB Law On Call service disgusting!! Stay away...

I have been a member of FNB Law On Call for more than 15 years and in 2018, I had a problem when a careless driver drove into my car and the my car was damaged. I approached LOC for assistance.To my surprise the attorney who assisted referred me to a small claims court. He never explained anything to me, what they could not help me. I am currently having a problem with a shop, whereby I bought the drone for my son.They sent me a faulty drone and I returned it back at my own expense. The shop is refusing to give a refund for the money, I paid for the drone.They want to fix the drone and I don't want a fixed drone.I need a refund. I approached the LOC again and the attorney who helped me, referred me to a consumer council again.I received a message from them saying "your claim had been closed". When are this guys going to help me instead of referring me to government services where the matter might take years to be resolved? What are we paying them for?