FNB LAW ON CALL ****!!!

LAW ON CALL IS A ****!!!!!!!!!!!!!!!!!

I'M SO DISAPPOINTED ON HOW LAW ON CALL HANDLED MY CLAIM. AFTER SEVERAL CALLS MADE TO THEM MAKING THEM AWARE THAT I REQUIRE A LAWYER ASAP BECAUSE I HAD A PERSONAL MATTER AND THEY KEPT ON TELLING ME THEY CAN ONLY GET ME A LAWYER ONCE IM CHARGED FARE ENOUGH. I CALLED THEM ON THE 4TH AND THE LADY ADVISED ME THAT I SHOULD CALL THEM ONCE IM AT THE POLICE STATION WHICH I DID IN THE MORNING AROUND 4AM ON THE 05 OF FEBRUARY THEIR PHONES WHERE NOT WORKING I DON’T KNOW WHAT WAS WRONG BY THAT TIME. I KEPT ON TRYING BUT WITH NO LUCK. I THEN CALLED SOME OTHER LAWYER BECAUSES I NEEDED A LAWYER ASAP TO ASSIST ME WITH THE STATEMENT. THE POOR GUY HELPED ME AND RAN TO THE POLICE STATION HE DID EVERYTHING ON MY BEHALF FROM THE 5TH TILL THE 6TH THEN HE CHARGED ME AND I PAID HIM. THEN LATTER WHEN I CLAIMED WITH MY FNB POLICY THEY DECLINED MY CLAIM SAYING THAT I DIDN’T CALL THEM. I USED MY MONEY KNOWING THAT I WILL CLAIM LATER. I'M SO DISAPPOINTED I WANT EVERYONE IN SA TO KNOW HOW LAW ON CALL OPERATE THEY **** PEOPLE AFTER +- 3YEARS OF MY ACTIVE POLICY THEN I'VE JUST TRIED TO CLAIM ONCE AND MY CLAIM WAS REJECTED BECAUSE THEIR POOR NETWORK. I'M TAKING THIS MATTER FURTHER…………

I'M SENDING THIS TO THE OMBUDSMAN AS WELL.