FNB Law on Call Poor Poor Service

DO NOT WAISTE YOUR MONEY ON FNB LAW ON CALL(LOC)!!!!!

I had a rental dispute with my former landlord and I took the matter to FNB LOC for a legal assistance as I felt the landlord was in the wrong. The legal advisor who was assisting me, Mmabatho Chiloane, was very quick to tell me I'm in the wrong without even hearing the entire story or asking me the relevant questions. Only after arguing with her did she request supporting documentation relating to my claim (signed lease aggreement, email communication between me and the landlord). After waiting more than a week without any feedback or communication from them, I had to call to follow up. Mmabatho and her entire team, including the lawyers they had refered the matter to after I had voiced my dissatisfaction with them (FNB LOC) rejecting my claim - Tjale Jubilee Attorneys, conveniently chose to ignore the clause that addresses the landlord being in breach of contract just so they can reject my claim on 'technicalities'.

It's almost as if these guys are mandated to reject claims at all cost. They are just collection the monthly premiums but not helping when needed.