Fnb law on call poor customer service and run by ****s

I joined FNB law on call on 28 January 2025 after cancelation of my legal cover. I then needed their help on 05 March 2025. The labour matter was still internal, and I was advised by the legal representative to wait for formal charge and if legal representation will be required and they will come in. Cover was confirmed. On 5May I needed representation now they tell me that the matter is preexisting because the charge accusation state dates of May 2024. I find it odd cos I joined Fnb law on call not knowing that someone is going to acuse me. The time I was accused was when I was a member. I demanded to speak to manager and agent refused stating that the manager was on lunch and manager never called me. I called again then the following day manager called cementing that she will reject claim and there is no one above her. Since 06 May, I'm still waiting for rejection letter. Today 13May 2025 i receive an sms via fnb secure link asking for my feedback. Which feedback. Fnb on call is in the business of rejecting legitimate claims. Poor customer service. I'm canceling the cover since it is run by ****s.