FNB law on call incompetency.

I'd like to lay a formal complaint against FNB law on call particularly.

Personally the service received from them has been pathetic from the word go and as a long-standing customer with FNB it's very disappointing.

I had a policy with FNB law on call which was being debited regularly. To my surprise I tried to use my policy around January to February and I was always informed a consultant will be in touch with me.

To date nobody was in touch with me, I then advised I would like to cancel my policy and all of a sudden I received a quick response stating my policy has already lapsed and nothing further.

FNB law on call tried debiting me earlier than usual in December and this is the reason it bounced , I was then never informed of the non payment received bare in mind my phone was ****** in December and my number was changed to an FNB sim and my details updated on there end.

Today I received a call from Brutus within their department to simply state my exact complaint and apparently can't understand English , he couldn't answer why they debited me earlier because I never authorized that ,and then tried using the excuse that they only sent an sms to my old number. But my account was frozen still not answering why it was an earlier debit..he says they couldn't email me either but yet all my communication takes place on email as that is a preference

My account was unblocked on the day they usually debit and now apparently I'm not due for a refund even though I never used the policy and it's stated in their policy ..and they aren't taking accountability or apologizing.

Don't use their pathetic service, at this point I'm considering switching banks Standard Bank seems like the better choice👏🏼