FNB LAW ON CALL 'GOOD' FOR NOTHING

FNB LAW ON CALL JUST GOOD FOR NOTHING, I joined FNB law on call for the past 4 years, paying premiums on monthly basis up until January 2021 when I realised that FNB law on call is NOT helpful at all. I registered a very simple matter with them ( bank credit card ) , which I believe is unfairly handled and needed legal intervention for resolution. I registered the matter with Fnb law on call in August 2020 with clear instructions to get the matter sorted out. The matter was bundled for more than a month without any feedback whatsoever from Fnb law on call. On my follow up on the matter I very much shocked to learn that I was dealing with such an unprofessional irresponsible and dishonest FNB law on call lawyer, who **** to me as to the progress of the matter. After realising that these people are not helpful at all, I lodged a formal complaint with heir complaint desk as well as FNB LAW on Call compliance officer in November 2020. Since then, all I received from them is a complaint reference number ***, and told that they will call me shortly regarding the complaint. Nobody from FNB LAW on Call bothered to respond to my complaint, except assigning a different consultant to the matter. The assigned consultant spoke to me once and disappeared. Later when I tried to follow up with her, she told me the matter was now assigned to another consultant. I spoke to the third consultant who was said to be handling the matter, she promised to attend the matter with urgency, but since disappeared till I decided to cancel the policy with FNB LAW on call in January 2021. My personal experience with Fnb law On Call is not just bad service, but total disservice to own customers, mounting to distortion as they are very good in collection of monthly premiums with NO SERVICE AT ALL. This is to warm innocent customers like me not to fall in the same trap when desperation times fall when you really need legal assistance. I AM VERY MUCH DISAPPOINTED