FNB law on Call (formerly Justice1). uselesness at its best and biggest **** out there.

I can be emotional and rant but that would not help me. But FNB Law On Call, you need to get your act together. As is the pattern with all FNB products, they are great when you pay, and useless when you claim.

I have phone call evidence to the fact that my law on call matter was to be paid out. Yet, with arrogance, i am told to follow the instructions on the rejection letter to call the ombudsman. No attempt to address the evidence before them. The lady Luleka Ndama, said to be a manager, and her rude, dont care attitude is appalling to say the list.

I infact i ribbon want all my premiums back as FNB has again failed to keep to their promises. They only want our money from monthly premiums with no interest to assist. You should have just said so from the beginning.

I will definitely do as advised FNB, i will lodge a case with the ombudsman. If i also need to go to all social media platforms to expose the **** you are running i will systematically do so.

Simply dismissing a client, and rudely so too cannot be the cornerstone of the company and the way you do business. I think its time i start taking action. I cannot keep going through this with FNB. This is not my first negative review of FNB. And yes i have also written positive ones too where the company or its employees deserved it. But i have more negative that positive. That must mean its time to end this toxic relationship.

Lets go to the ombudsman before we and our relationship. The entire staff seem to be insentivised to reject claims so it's time our paths separate. I am extremely disappointed after over 25 years with the bank.