GK
Geo K
1 reviews | Active since May 2014
29 Aug 2023, 09:35
FNB Law on Call failure
FNB Law on Call failure Today for the 1st time I learnt that FNB Law on call does NOT cover my wife. I was told it is in the T's&C's but I was never informed. Now that I need FNB law on call to help my wife, she cannot be helped! Even if I add her today, it will not help her in this case! I am so very dissapointed in FNB right now.
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Replies (2)GK
Geo K's updateReviewer Update
29 Aug 2023, 10:22Still not helping the current situation!
GK
Geo K's update29 Aug 2023, 10:22
Reviewer Update
Still not helping the current situation!
GK
I am awaiting feedback as to what we are going to do from here on? I have sent through all the documentation and have not received any proper help at all. Besides telling me my wife is not covered anymore, yet the person who phoned me told me she was covered on the plan when I took out the policy. I did not receive the communication that she had to be specified,
My argument now is, she is NOW covered, and this is a new case. It has not started yet. We still need legal help and FNB is not helping. Just wasting time.
Geo K's updateReviewer Update
06 Sept 2023, 10:01I am awaiting feedback as to what we are going to do from here on? I have sent through all the documentation and have not received any proper help at all. Besides telling me my wife is not covered anymore, yet the person who phoned me told me she was covered on the plan when I took out the policy. I did not receive the communication that she had to be specified,
My argument now is, she is NOW covered, and this is a new case. It has not started yet. We still need legal help and FNB is not helping. Just wasting time.
GK
Geo K's update06 Sept 2023, 10:01
Reviewer Update
I am awaiting feedback as to what we are going to do from here on? I have sent through all the documentation and have not received any proper help at all. Besides telling me my wife is not covered anymore, yet the person who phoned me told me she was covered on the plan when I took out the policy. I did not receive the communication that she had to be specified,
My argument now is, she is NOW covered, and this is a new case. It has not started yet. We still need legal help and FNB is not helping. Just wasting time.