FNB Law on Call Epic fail

<p>I was contacted by FNB about this product some time last year. I decided to take it thinking it would come in handy when ever the need should arise for legal cover / advice.</p> <p>This year, I needed it for an issue. I was told that they could not assist me as the issue was considered one of their exclusions.</p> <p>I needed them for another issue, logged a new call a few days later. This time, I did not receive a call back until a few days later. The people at the call center are quite unprofessional - yawning on the phone without any customer service what-so-ever. They could not even find the new call I logged with them. The "legal adviser" who was asigned to my case was never available.</p> <p>I contacted the call center today for the last time - to cancel this useless policy. I requested an email stating that the policy had been cancelled. The reason for cancelling stated in the email was - Unaffordable!</p> <p>They did not even ask me what the reason was when I cancelled...</p> <p>I fail to see why FNB, a bank which I have been with for many years, would offer such a gastly product. It really makes FNB look bad...</p> <p>From my experience with FNB Law on call, I wouldn't advise anybody to agree to get this product. Even though it only costs you R65 a month...that is way too much to pay for something that you cannot use when you need to. There is no piece of mind with this insurance product.</p> <p> </p>