FNB Law on call

I was sold a law on call policy, in November 2023 I was unfairly retrenched, they gave me a lawyer which is truly a disappointment, they have no way of speaking to a client, information given to them by me was wrongfully captured, when I send a follow-up email for feedback I get called back shouting from the lawyer truly disrespectful and utterly disgusting service... a date was scheduled with CCMA only to find out that it again was not for my full dispute. CCMA has not heard anything about my dispute. I call FNB to get feedback no one responds back all you get is I will revert back, it's going into 3 months and nothing further has been done, the service is utterly poor, the lawyers they send to you have no idea what they doing, yet you keep paying a monthly fee. Please don't go with them, stick to other policies your able to find.