FNB Law On Call Double Debit System Error Feb 2016

FNB Law On Call has double debited me on 2 Feb 2016 and on 4 Feb 2016. My banker is not able to reverse the debit order as it is an internal debit order. When calling 20 times and holding on for 4 hours to get through to Law On Call, eventually you reach someone who says they are working on the problem and that all clients are affected. Please advise when will my money be given back, its already been 5 days since the FNB system problem. Why has no one informed clients about the error? This is shocking, you take client's money without their consent and we are not able to reverse it because it is internal debit orders. Advise when this will be resolved, I am going to report you to the Banking and FIAS Ombudsman. This is the worst product ever and I am seriously considering cancelling this stupid policy.