FNB Law on Call Could Not Assist – Independent Attorney Solved the Matter

I have been paying for this service every month with the expectation that I would receive timely and reliable legal assistance when faced with a legal issue. Unfortunately, my experience has been the complete opposite.

When I approached FNB Law on Call regarding an urgent legal matter, I was advised that they could not assist me. Faced with looming deadlines and the need to protect my legal rights, I was forced to seek assistance from an independent attorney. Ironically, the independent attorney was able to successfully assist me with the very matter that FNB advised they could not help with.

What is even more concerning is that it has now been almost five months, and I continue to pay legal fees out of my own pocket while still paying monthly for the FNB Law on Call service. This ongoing financial burden has placed significant strain on me and my family.

Throughout this process, I have experienced repeated delays, unanswered emails, and poor communication. I have often had to follow up multiple times simply to obtain feedback. In addition, FNB has repeatedly requested documents that I do not have access to at this stage because the court proceedings are still ongoing and certain documents have not yet been made available. Despite explaining this, the requests continue, resulting in further delays and frustration.

Clients with urgent legal matters should not be expected to wait 24 to 48 hours, and sometimes longer, for responses while critical deadlines approach. Legal matters are time-sensitive, and delays can have serious consequences.

As a paying customer, I expected professional assistance, prompt communication, and practical legal support. Instead, I have experienced delays, a lack of urgency, unanswered correspondence, and advice that ultimately proved to be incorrect.

I believe FNB should carefully review the handling of my matter, investigate why assistance was declined when an independent attorney was able to provide the required assistance, and address the ongoing delays and communication failures. Clients who faithfully pay for this service deserve better support, particularly when facing urgent legal challenges.

At present, after nearly five months, I remain out of pocket for legal expenses while continuing to pay for a service that has not provided the assistance I reasonably expected when I signed up.