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msmith M

1 reviews | Active since Nov 2016

25 Jul 2017, 08:55

fnb law on call bad service

<p>I am a Fnb law on call member and recently needed assistance with a legal matter. Firs they don't call you back and then I spend all my airtime to phone them. They deducted money every month and don't bother to advice when the premium didn't go of to inform me. They have deducted the premiums again and advised me that my policy is now suspended. This really is unaccepunacceptable.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jul 2017, 09:13
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***