1 reviews | Active since Oct 2013
FNB Law on call
I lodged a request through fnb's website on the 19th of September. I do not recommend doing this as they only send a notification that a request was sent but no details of the request. So the agent told me I should re-lodge the request via email, this was on the 21st of September. They promise:" An FNB Agent will contact you within 2 working days (Monday to Friday)" This is legally binding and no attempt was made on their part to contact me back.
Request of the 21st has still not been attended to. After leaving a message for their manager Jaco van der Merwe to phone me back... Never did. The lady that left the message Onky Moeletsi, was also very unhelpful. She told me a had to resubmit my request.. after my initial submission, following the same steps as the first time. No point in being put on a endless re-submission quest.
I will try and get the issue resolved as I have been paying these useless people for a year now. If they fail to deliver I will take the matter further via.. consumer protection and the insurance ombudsman.
I highly recommend searching "FNB law on call hellopeter" in google before anyone wastes their time and money.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for your postings and changing the review status.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction
.I will be sure to pass on your thanks and comments to Khuliso Ralinala and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
***
Good Day,
Thank you for your postings and changing the review status.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction
.I will be sure to pass on your thanks and comments to Khuliso Ralinala and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
*** (option one)
***