FNB Law on call

<p>I am shocked at the service from this department of FNB. I am using FNB accounts, got policies with them, I preferd to even take you mobile contract with them and did previously and planned on doing my all financials with them due to their superb service. This was up until now. I have a law on call policy with them and once sent a claim which I wasnt happy with the service but brushed it off thought maybe tht was a once off thing. Last night I needed them and contacted the so called 24 / 7 law on call number for assistance, - the 24/7 number didnt work - it said number was changed and gave me the same number as their new number. So I couldnt get through the so called 24/7 service. This morning I called same story- I called insurance number they blind transferred to that same message- Sorry the number has been change...''I called again they transferred me to receptioninst- who again transferred me to same number 'Sorry the number..."'despite me explaining the number doesnt work. The 4th lady I spoke to took my details said will ask one of the legal advisers to call me'' I explained to her my matter is urgent since last night can she pls ask the person its urgent - said they will call me now- thats it. mmwaiting ..waiting ..waiting..What a service. I just want to close all my accounts there- i want nothing to do with fnb-</p>