FNB LAW ON CALL

Unprofessional service submitted a LAW ON CALL claim after engaging telephonically with them on 05 November 2025 to date no progress on my matter its still stuck with a legal advisor that has TOO many excuses, she cannot open my documents she requests for pdf formatted documents once sent to her she then doesnt respond to me after numerous follow-ups. She responds yesterday on 21 December 2025 at 22:58 with the same excuses has before without evening opening the mail I sent her on 01 December of all the pdf documents, she is still requesting for pdf documents, Can FNB IT assist her please. Furthermore her email to me is loaded with grammatical/spellinh errors which she apologies for beforehand , why is she not working under supervision to assist her in drafting an email? She also apologizes that she only returned from leave now, so all this time she was on leave; I had to wait for her response. Does FNB not have other advisors that can assist, is she the only one and your'll frustrate your paying customers? One pays monthly for this law on call service it's better to put the same funds it in a savings account monthly to pay for a decent lawyer when required. Been a customer with FNB since 1988 and with FNB LAW ON CALL since 2014, terrible service, must beg them for assistance. I was told now when I contacted FNB LAW ON CALL i must wait for the same person that I am complaining about to come on shift and no one can assist me. Pathetic!!!