FNB LAW BREAKING BANK

I switched my account from ABSA to FNB on 28/05/2015. I received a quote for the account and overdraft and got told that the overdraft has been approved along with the cheque account.<br> <br> I got told the overdraft will be loaded upon first payment of salary. All validations has been done along with all supporting documents. When phoning FNB this morning I got sent around not getting assistance from anyone.<br> <br> My concern is the NO1. You cannot approve and quote a customer, which accepts the quote and then refuse the service offered. This action breaches the CPA.<br> <br> NO2. You cannot approve a transaction and withdraw it as you please and also cannot offer a online service which is not properly managed.<br> <br> NO3. This is my second complaint with no response to this. Why did I change my account over to FNB in the first place then?<br> <br> FNB is even WORSE than ABSA....I will be closing my account and move back to the bank where I have always received proper service.