Fnb laudium

On the 6th March, I went to the bank to get a form filled in for the Dept of labour. I took a number and waited for it to be called. I had me special needs daughter in the care and went out of the bank to check how she is doing and tell the lady with her it's taking a while will they be OK. When I went back in the bank I went to a lady whose name starts with a P (an Indian lady) and asked her was my number called she said no. Then I seen numbers after mine called so when I wanted to enquire by her she "shoo'd" me away and said she's busy. (she was chatting with her friend at the teller). Then someone helped me. When I went to hand the form in. Sat in a line for 3 hours with my special needs child got to my turn only to find the account number was not filled in correctly. So again I had to go back to the bank to rectify. And I have to go back in that line with my documents. I have an account long with FNB and even opened a business account that I have half a mind of moving to another bank, with a business starting soon I won't have the time to be running around for such simple things. I don't have time to deal with unnecessary things as I already have my hands full. I even told the man at the bank that the service is unacceptable & I don't appreciate how I was shoo'd away because a worker needed to go gossip with her buddy as she laughed and tried to whisper with her and couldn't do so cause I was standing there I didn't care for her convo I was thinking of my child in the car.

I have tried to send this to the fnb complaints website but it doesn't go through