FNB- late estate account

I am so disappointed in the service I have been receiving from FNB, I am beyond shocked I opened a late estate account in March and till date I am still waiting for the hold to be removed m, I have been calling and sending emails but not being assisted. I have asked what is the solution to my problem yet still no response, my emails are going unanswered, I am ignored. When I visit the branch, I am told the matter has been escalated and I will be contacted after 14 working days, yet still nothing. I did not open that account for fun and games and I do not appreciate being treated like a ********. This delay was not communicated to me when I open this account, if so I would have made a sound decision of whether to proceed or not. Is this how FNB treats their customers? Prioritise more on making sales and less on providing a good service?