FNB - Last in service delivery

Have been in contact with FNB in connection with my credit card. You are given the one call center number after the other. Been transferred from one person to another and spend basically 80 minutes on the phone achieving nothing. None of the promises to phone me back materialised. The electronic voice encourages the use of the banking app, been there done that no success. I complained making use of the complaint facility on the FNB web, that state that any matter will be attended to within 48 hours. Wishful thinking. Think carefully about switching banks / opening up an account with FNB. Your worst nightmare might become a reality