1 reviews | Active since Jul 2018
FNB Lansdowne Branch
On behalf of a family member:
My father went to FNB in Lansdowne yesterday (2 July 2018). He mentioned that there was only one cashier assisting customers. A lady stood in front of him with coins which he said took her about 20 minutes with the cashier. He then asked the manager to assist him and the manager suggested he goes and desposit his notes at the ATM. He had over R300 000 on him and the manager suggests that? According to the manager that is the new rule if there are no cashiers. Please explain this??? That's thee most unsafest thing to do!
Good day Shubnam Soeker,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Points of Presence and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Shubnam Soeker,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Points of Presence and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)