FNB LACKS CONTENTMENT AND HONESTY

On Monday Night 31/08/15 I paid money into a wrong account Number. Tuesday Morning i went to the bank and requested that the funds be reveresed back into my account. Without hesitation i was emailed a reversal request form which i was asked to fill in and return back to FNB. Ther consultant that sent me that form sent me a wrong form, im a FNB client but i recieved a RMB reversal request form. I decided to call FNB again and clarify if the form sent to me was indeed the correct form i was suppose to fill in. Only to find out that it was the wrong one, so the correct one was re-sent to me. Wednesday 02/09/15 i recieved a mail which i only read this morning 04/09/15 from one of the representatives from FNB stating that my claim cannot be proccessed due to my transaction being processed via Cellphone Banking and that i should contact the Cellphone Banking Dept. I then Called Cellphone Banking to find out why exactly am i being taken from pillar to post, and now i only get told today that my reversal cannot be proccessed as the payment was made through Cellphone Banking and FNB does not reverse transactions processed through Cellphone banking. All i want is my money Back.!