Item: FNB (First National Bank)
Rating: 3
Author: Zainub M

FNB (First National Bank)'s replyOfficial

04 Dec 2017, 12:46

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply04 Dec 2017, 12:46

Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

ZM

Zainub M's updateReviewer Update

05 Dec 2017, 15:24

Again I apologise for the inconvenience and frustration caused. How will this be sorted Ive spoken to the Customer Experience Officer Jackie who was meant to get back to me regarding the compensation was all this and still has not given me an update. I've spent over R200 on airtime trying to get this resolved not forgetting my time and the emotional stress this has brought me. My money is still not reflecting into my account and this was brought to FNB's attention on Thursday morning.

ZM

Zainub M's update05 Dec 2017, 15:24

Reviewer Update

Again I apologise for the inconvenience and frustration caused. How will this be sorted Ive spoken to the Customer Experience Officer Jackie who was meant to get back to me regarding the compensation was all this and still has not given me an update. I've spent over R200 on airtime trying to get this resolved not forgetting my time and the emotional stress this has brought me. My money is still not reflecting into my account and this was brought to FNB's attention on Thursday morning.

FNB (First National Bank)'s replyOfficial

06 Dec 2017, 13:34

Good day zainubmo ,

Thank you for bringing this matter to our attention.

I am disappointed to hear about your experience and the lack of service received.

However I have reviewed your complaint and noted that the refund has been processed and is reflecting in your account.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply06 Dec 2017, 13:34

Official

Good day zainubmo ,

Thank you for bringing this matter to our attention.

I am disappointed to hear about your experience and the lack of service received.

However I have reviewed your complaint and noted that the refund has been processed and is reflecting in your account.

Regards,

Hello Peter Complaints Team

*** (option one)

ZM

Zainub M's updateReviewer Update

06 Dec 2017, 14:26

Hello, Thank for the update. Where is my airtime money spent on me having to rectify this with FNB?? Should I change banks, after being a customer with u guys for 12 years?? "However" this is below the line language which can get any customer that has been taken for a joy ride more angry than what they already are! I look forward to this response, your complaints department has not responded to me since yesterday after 4 emails! Regards, Z

ZM

Zainub M's update06 Dec 2017, 14:26

Reviewer Update

Hello, Thank for the update. Where is my airtime money spent on me having to rectify this with FNB?? Should I change banks, after being a customer with u guys for 12 years?? "However" this is below the line language which can get any customer that has been taken for a joy ride more angry than what they already are! I look forward to this response, your complaints department has not responded to me since yesterday after 4 emails! Regards, Z

FNB lack of services