FNB lack of service damaging my credit record.

After going through application to increase overdraft online and receiving a error on the webpage, the application cant be found by FNB but the enquiry has been loaded on my credit profile.

This is the second time this has happens to me with FNB.

Then calling the the number in the email I have been provided with e reference to call to follow up my application that they dont know of I am advised to call enquiries. First call with enquiries they drop the call. Second call I am advised they have followed up and will call me back. almost 3 hours later I call again and I am advised by another agent that I need to follow this up with another depart and wants me to call another number although I am currently speaking to the department that I am still waiting for and supposed to give me feedback. Lack of service and only pushing clients around between departments if they dont want to resolve your issues, Meantime they are messing up your credit record.