FNB Lack of Service!!!!

It is great that I have a ref number for my ***** case and received a call on Friday 12/01/2024 to attend to the review written on Hello Peter by an FNB Consultant, the only reason it has been attended to it so quickly is because it was posted on social media. We are still at the same conclusion no outcome. I was advised to open a subpoena against FNB/ Standard Bank for the delay in the process. I have been advised that Standard bank is the reason for the delay. It is very easy to shift the blame if not further communication could be sent to me to proof this statement. It's Tuesday the 16/01/2024 no feedback after my phone call on Friday the 12/01/2024. I advised FNB to come up with some form of feedback and answer for my money to be refunded to my account. No response.... I was told to give a short summary as to what happened. This is not acceptable!!!