FNB lack of service

I app**** for a personal loan on my Private Banking account for the amount of R25000 - I was approved for R70000 - This was on 29/02/2020. Also a limit increase on my credit card from R55500 to R83000 ( also still no feedback ) I have been dealing with my private banker for the past two days and the only reply on emails that I get is that he has followed up on escalated the problem. I’ve spoken to ABSA / NEDBANK and CAPITEC. All 3 these banks have offered me full amounts to settle all my accounts with FNB.

I have an OD / RCP and CREDIT CARD with FNB that are settled in full every month. I do not see how I am paying a fee of R399 for a personal banker and i still need to call and try to get answers. I’m currently in China and there is a six hour time delay between the two countries. China is six hours ahead of South Africa. Up-to-date I have spent nearly R2000 on phone calls just to try and get this sorted since yesterday.

I’ve mentioned I’m in China so I need to be contacted on my Chinese number +*** or +*** !!!! Do not call on my South African number!!!!!