FNB lack of service

Item: FNB (First National Bank)
Rating: 2
Author: Jacqueline B

I attended the Slow lounge at OR Tambo. The quoted fee of R 250 became R 500 as, accoring to FNB, my account is not in good standig. This is not true as I qualify for the R250 rate. My account is in good standing at all times. I challange FNB to prove otherwise The consultants did not read my request nor responded appropriately. It is clear that FNB thinks they are bigger than the game.

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Replies (1)

FNB (First National Bank)'s replyOfficial

09 Jan 2016, 08:13

Hello MsJB,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 845486.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply09 Jan 2016, 08:13

Official