FNB LACK OF SERVICE

Item: FNB (First National Bank)
Rating: 1
Author: Anthony J

I was ****med on Facebook. I reported it to the relevant parties at FNB. I also provided them with the name and banking details of the account into which I had paid over R15 000 for building renovations where the builder just never came back. FNBs response was that although there are funds in the account they do not have the authority to debit the *****sters account. This is totally unacceptable. Surely when you have been with your bank for over 25 years and you have a bond, business and personal accounts with them they would have your best interests at heart. I received the information via email as a one liner. My personal banker didn't have the decency to call and speak to her client. I'm extremely disappointed in FNB and am considering changing banks.

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Anthony J's updateReviewer Update

09 Feb 2024, 15:15

It gets worse. I was busy this morning with patients so I couldn't take calls. When I phoned back I was told that they would get the relevant parties to contact me. I then received another email stating that they can't get hold of me which is nonsense. I then tried calling my personal banker and was told that she is unavailable. I can never get hold of her and she never returns my calls etc. Is FNB loosing it's grip on loyal customer service?????? I hope that I will be contacted soon or I will continue posting until I do.

Anthony J's update09 Feb 2024, 15:15

Reviewer Update