1 reviews | Active since Jun 2020
FNB - Lack of detail to customer queries
Im extremely disappointed in FNBs ***** department at City Bank JHB CBD. The lack of empathy and unsatisfied responses from this department needs to be adhered to. I dont care that this department receives millions of ***** disputes (this is what the department is there for) - as a customer, i expect to be treated individually and not judge a case due to common ***** cases. I have emails asking for clarification on my cases however, Alene (the lady working on my case) claims to have answered. I've asked her to show me her answers - she simply ignores me. I dispute the ***** claim form she provides useless information.
Dont think you will get your money back after being a victim to *****. FNB seems to support ********* more.
FNB tried reaching out to me with the wrong number. Once correct number was provided - i never heard back from them. The fact that FNB has taken this long and still have not gotten back to me is shocking.
Protect your staff sure but FNB will lose business if they dont prioritize serious matters like this.
Im still frustrated with the way your ***** department handled my case! I will be a happy client if i receive a better resolution to my matter!
FNB tried reaching out to me with the wrong number. Once correct number was provided - i never heard back from them. The fact that FNB has taken this long and still have not gotten back to me is shocking.
Protect your staff sure but FNB will lose business if they dont prioritize serious matters like this.
Im still frustrated with the way your ***** department handled my case! I will be a happy client if i receive a better resolution to my matter!