FNB lack of delivery

I am very frustrated.

In summary, on 31 August 2023 I paid money into a dormant account and realised this fault immediately. I phoned FNB to enquire as to what I need to do to have the payment revered. I was advised I needed to complete a form which the agent sent me while I was on the call.

I completed the aforementioned form within the hour and promptly sent through. I did this promptly because I was departing for the Kruger National Park and therefore need to do the necessary while I had the facilities e.g. PC.

Since then it has been a to and fro. Today the agent informs me that the form sent to me by FNB, which I completed is not the latest and that until I completed the latest form the reversal could not be actioned.

I am on holiday for another 3 weeks and therefore do not have facilities to complete another form due to FNB's mistake.

It is not acceptable that while I did exactly as requested by FNB (using the form provided by FNB) I am to be inconvenienced further. And still there is no sight of any of the monies due to me.

I provided all the information required on the form provided by FNB, yet absolutely no delivery from FNBs side. This is very, very poor and very unfair on the client.