FNB LACK OF CONSULTANT KNOWLEDGE

It has been more than a week now that I have received my FNB Business Card. I was unable to transact due to a hold, after numerous complaints it has been resolved. Now I am struggling to add my fnb sim to my profile, it says no accounts linked. I do not have access to bank feeds and many other functionalities. I called fnb on Saturday they advised me that my business card was now linked to an old fnb profile I had before when I was an fnb client. They did try and assist me by deleting that profile and asking me to register with my card and pin so that I can get a business profile but there was errors coming up the whole time. FNB consultants is trained to know what to do with the different accounts. Still after telling them in the branch on the phone a week ago that I had a online profile before with fnb but it was not for business it was a personal profile, still they linked the business to it and now many functionalities is blocked. The consultant told me Saturday it takes 3 days then they will call me to rectify the profile. This is really unacceptable as by business was already put on hold for a week that I could not transact, now I cant take advantage of any of the other business solutions such has bank feeds for my accounting because with initial setup the consultant did not take into consideration that this is a business' account. This is really terrible services from fnb one problem after the other. I suggest you train your consultants better so that they can work with clients better because you are going to lose business like this!