Fnb lack of complaint resolution

Upgrade to fusion account get a card delivered then inquire a few days later as to why facilities not loaded some automatic reduction plan on overdraft must finish. ok so I wait a few months it finishes try again app says i cant I go to Fnb boksburg Friday 06/09/2019 helpful lady says she will escalate but notes that im not debt review I explain never have been, sya I have low risk but will check as to why Cas-***-V3d2t2 I call Monday get told will take 24 hours Tuesday email to say that they have returned my account to Pemier phone Wednesday no still fusion but Lerato ( the consultant will keep me updated every day ) as to progress Thursday phones they are busy and we can reapply for the fusion and load the facilities, Friday no call again so I call

Friday 13th now 10h40 have been on hold for 40 minutes waiting for a supposed manager If not resolved today Fnb has lost a extremely frustrated client

5 calls and a visit to a branch no nearer to resolution