FNB lack of competence on credit card application and too much red tape

I received an sms last month with an opportunity to apply for a credit card from FNB, to which I responded and got a call back from a helpful agent in applying for one. On this very call I app**** for a credit card as well as a cheque card( to this date the cheque card is supposedly still on its way, nearly a month later). The genteleman then stated I would receive a call and notification of my address personal info to deliver the cards.

I then received notification to send through m document i.e. ID and proof of residence as I could not register for the app as I needed to take my card to an ATM or branch to resolve this issue having received my card. I decided to go to the Bryanston branch to resolve this in person and to give them my documents. The gentleman there had no clue what the issue is and how to resolve it. He then called the call centre and they had no clue on how to resolve the issue. they then advised me the card was now active and I could be on my way. I offered the gentleman the copy of the proof of residence and my ID book to which he responded "we no longer need them" so I left and checked the card at the atm and it worked.

I attempted to register the card on the app and the same issue persisted, I called the call centre and they advised me they still needed the documents, I sent them on the 26th of June and they struggled to upload the id copy for whatever reason.

I resent the document on the 7th of July to the kyc email address and still I received notification of the documents outstanding. I then received an sms again last week but this time stating the account would be blocked if I did not send through the document. so on the 11th of July yet again I sent through the documents to FNB. The account was blocked 2days later. I attempted to contact he call centre during the weekend and they only operate during the week.

I contacted them yesterday on Monday the 16th of July. the call began at 08h10 and ended at 08h38 and nothing was resolved. to begin with I was transferred at least 4 times and each time to the incorrect department and having to wait in the queue again in the incorrect department. I eventually spoke to a gentleman by the name of Senzo who advised me they had received the documents but wasn't sure why the account was still blocked. he would then speak to his team leader Thamina Linghau about the issue as she was in a meeting. he then assured me this would be resolved yesterday.

I checked my status this morning and nothing has been resolved. I contacted the call centre again this morning the 17th of July. call started at 09h06 and ended at 09h40 again being transferred from one department to another at some point to the business section and not person accounts. eventually I reached the correct department and requested to speak again to Senzo and or his team leader Thamina who apparently couldn't be bothered by my dilemma, and yet again the account is still blocked and they have all the documentation.

as a young honours student about to start my auditing articles, my question is why would I want to move to a bank who cant get an application process correct never mind big transactions as would inevitably come down the line, and why would I then sing its praises and advise my fellow future chartered accounts of this bank given the hassles of getting a account of the ground, going to a very high net worth branch like Bryanston and the consultant having no clue how to resolve the issue and contributing directly to the problem I now find myself in

given this is supposed to be the most innovative bank out of the 4 then what does that say about our service in banking? the cheque card has still not arrived and they opted to pedal the credit card to encourage debt and charge finance charges which I understand is their business model, but why hasn't the cheque card arrived? why is the account still blocked to this day for no reason? why is the staff *********** and don't know their own departments> why does the staff in a very high net worth area have no clue on how to resolve an issue?