FNB ***** lack of communication and or attempts to stop the transactions.

Hi

So two transactions went through my FNB account on the 6th of January 2024. I called right away and cancelled my card. The transactions were in a pending state and FNB said they cant reverse the transactions. 1. No request came through to my cell phone to authorise or decline the transactions. 2. The two transactions were to the same @google *wemade Ent for the same amount only seconds apart.

My complaints are. 1. Why didn't any notifications copy through on my App on my Cell to Auth/Decline these transactions. 2. FNB Applications are supposed to pick this up if there are 2 trans to the same person for the same amount and notify the ***** team. This is a regulatory requirement for the banks applications to monitor and act on this. 3. FNB said the turn around is 7 to 10 working days. Seems like it doesn't hep to be a premium banker anymore. 4. My new card will also take at least 6 days to arrive.

I'm very disappointed at FNB's lack of response and also no attempt to call me and update me.