DM
Duane M
1 reviews | Active since Dec 2018
20 Dec 2018, 12:38
FNB lack of client service
Trying to close my credit card since Nov 18, went to Waterfall, Hillcrest branch and filled in forms, they stated that the R1200 I still owe they will just debit from my cheque account and then end Nov 18 account still open. Thus had to pay another month fees. Then I settled the account and called them, they assured me it will now be closed but it is almost Christmas and still not closed. What must I do to close a credit card and get FNB corporation.
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Dec 2018, 15:04Good Day Duane
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
Robyn Hay
Hello Peter Complaints Team
Robyn Hay
*** (option one)
FNB (First National Bank)'s reply20 Dec 2018, 15:04
Official
Good Day Duane
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologize for the inconvenience and frustration caused.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
Robyn Hay
Hello Peter Complaints Team
Robyn Hay
*** (option one)