FNB LACK OF ASSISTANCE AND UNPROFESSIONALISM.

SORRY FOR THE INCONVENIENCE IS ALL THE BANK CAN SAY. I HAVE BEEN UNABLE TO APPLY FOR ANY CREDIT, RENTAL AGREEMENTS DUE TO THIS. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE FROM ANY COMPANY, NEVERMIND A BANK, THAT IS SUPPOSED TO BE PROFESSIONAL.

There is no INDIVIDUAL you can talk to that is able to resolve this matter. A private banker was offered previously, now all you deal with is automations and being sent from one department to another.

I have settled this account on the 5 June 2025 a payment was made. I settlement letter was sent to HP Ndlovu as well as a POP. This was never shared with FNB and later I was handed over from one law firm to another.

The fact that more than one legal firm have contacted me is totally unacceptable.

Please can this be updated and can they please amend my credit status. I am unable to apply for anything due to this.

I have now had enough.

You are happy to loan money and charge interest. HOWEVER The minute an account has been settled however, you departments are not capable of rectifying the credit status and closing off the account.

This has had a massive impact on my credit status as a single mom who does not get maintenance.